So, I went into a branch and talked to an actual person (Matt), who helped fix the problem lickety-split. Whew!
This is why I want a bank with actual branches; to have the option of face-to-face contact.
Wednesday, August 5, 2009
Chase Nightmare
So, I used to bank with WaMu. Happy with them, no problems, friendly service. Now, though, with Chase, I expected some problems. There've been a few, but today's debacle tells me I need a new bank.
I've got a small business and have a business debit card. It stopped working (was rejected, despite there being plenty of money in the account). It's not expired, just doesn't work.
So, I called them up. Got bounced to EIGHT different people, including one who wanted to transfer me to a division I'd already talked to! I took down the phone number which is how I knew it was a repeat.
Throughout the call, the audio quality deteriorated until at the end, I was practically shouting to be heard.
This is simply not the way to do business. Each representative told either "oh, that's a WaMu account, I have to transfer you" or "Oh, that account has already been converted to Chase, I'll have to transfer you".
No one even came close to solving my problem.
I've got a small business and have a business debit card. It stopped working (was rejected, despite there being plenty of money in the account). It's not expired, just doesn't work.
So, I called them up. Got bounced to EIGHT different people, including one who wanted to transfer me to a division I'd already talked to! I took down the phone number which is how I knew it was a repeat.
Throughout the call, the audio quality deteriorated until at the end, I was practically shouting to be heard.
This is simply not the way to do business. Each representative told either "oh, that's a WaMu account, I have to transfer you" or "Oh, that account has already been converted to Chase, I'll have to transfer you".
No one even came close to solving my problem.
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