Like I did today. I got a strange email from my bank, about an address change on one of my accounts. Of course, I called them up right away to take care of it. Turned out it was for an account for a non-profit that I'm a signer on, but not currently an active user. The treasurer post must have moved to a new member.
Trying to get to a real person took FOREVER. I had to call back three times, increasingly frustrated each time. I finally came to my senses and looked up "get a human". I love it. I really do. Bookmark this site, because you will refer to it all the time. In just two shakes, by following the instructions, I had a real person on the line who helped me sort out the problem.
Once I actually reached a live human, she was pleasant and helpful. Kudos to the bank for that at least. Curses for forcing me to go through heck to get through.